Complaining about Bailiffs

The introduction of the Taking Control of Goods Regulations in 2014 has led to a significant reduction in the level of complains against bailiffs/enforcement agents. However, with approx 6 million debts being enforced each year, it will always be the case that some complaints will be made. Hopefully the following pages will be of assistance.

Complaining to the Local Authority

If your complaint concerns the enforcement of a Liability Order or a penalty charge notice/congestion charge, then any complaint should first be sent to the relevant local authority. Details can be read here.

Complaining to the Local Government Ombudsman (LGO)

If you have complained to the local authority and are dissatisfied with their decision, you can request that the Local Government Ombudsman (LGO) reconsider the response. Our page on this subject is here.

Complaining to CIVEA

CIVEA are the enforcement industries governing body. Unless a complaint has first gone through the bailiff companies full complaints procedure, it will not be considered by CIVEA. Our page on this subject can be read here.

Complaining to the Court about a bailiff

A complaint to the County Court about a bailiff/enforcement agent should always be a last resort. Detailed guidance can be read here.

Certificated Enforcement Agent (Bailiff) Register

Whether you are considering making a complaint about the bailiff to the local authority, the Local Government Ombudsman, CIVEA or the County Court, you will need to whether the enforcement agent is properly certificated. Our page on this subject is here.

Note from Bailiff Advice:

If you consider that a bailiff/enforcement may have not have abided by the regulations and you  are considering a complaint about him or her, please feel free to contact us in confidence. Our contact details can be found here contact us. Alternatively you can email a question to Bailiff Advice using our popular Question page