Complaining about a bailiff to CIVEA (The Civil Enforcement Association)
CIVEA stands for the Civil Enforcement Association and is an independently funded association formed to represent all the 2,000 or so private certificated bailiffs (enforcement agents) in England and Wales and as such, CIVEA represents the interests of the bailiff/enforcement agent and his employer.
It should be noted that CIVEA will not consider any complaint referred to them about any of their members unless the complaint has first gone through the bailiff companies full complaints procedure.
If you have made a complaint to an enforcement company and you are not satisfied with the response, you can approach CIVEA to investigate your complaint further. The following conditions apply:
Condition for CIVEA to investigate a complaint.
- The complaint must be about a certificated enforcement agent. CIVEA cannot assist with complaints about the enforcement of a High Court writ, or the actions of a High Court enforcement officer, a county court bailiff or a debt collector.
- The complaint needs to be about one of their members. A full list of their members is here.
- The complaint was raised with the enforcement agent or company no more than six months from the date of the incident.
- No more than six months has passed since receiving the enforcement agent or company’s final response.
- The complaint to CIVEA must be submitted by post. They do not accept complaints via email or discuss the matter over the telephone.
Full details of the procedure that must be followed when considering a complaint to CIVEA can be found in the Complaints Section of their website.
Note from Bailiff Advice Online:
If you are considering making a formal complaint to CIVEA regarding the conduct of a bailiff company (or bailiff) and wish to discuss whether or not this is the correct procedure, please feel free to contact us in confidence.