Dart Charge and Bailiffs

The most frequent enquiry that we receive via our helpline or  Enquiry Form concerns an unpaid Dart Charge and bailiffs enforcement. In 2017, over 350,000 warrants of control for unpaid Dart Charge penalties where passed to bailiffs to enforce and over 200,000 personal visit made to motorists homes. Because of the significant numbers of enquiries that we receive regarding an unpaid Dart Charge, we have introduced this page to our website.

I didn’t know about the unpaid Dart Charge until a bailiff contacted me.

If you have received a telephone call, a text message, a letter, or a visit from Marston Group  or JBW Judicial Services in relation to a Dart Charge  that you hadn’t known about, (most commonly, because all notices had been sent to a previous address) then all bailiff enforcement will be suspended by submitting an Out of Time Witness Statement (TE7 and TE9) and sending it to the Traffic Enforcement Centre (TEC).

We have an entire page dedicated to  Dart Charges Out of Time Witness Statements here.

I have multiple Dart Charges

We receive many enquiries from motorists who have multiple unpaid Dart Charges. Many times, the amount owing can run into thousands of pounds. There can be many reasons why a motorist had been unaware that Dart Charge penalties had been incurred. For example;

  • You may have moved address and failed to update DVLA with your new address. Accordingly, all notices would have been sent to your previous address.
  • Your Dart Charge account may have been closed because there had been insufficient funds available in the account when a crossing had been made.
  • The Dart Charge account may have been closed because the registered bank card had expired.
  • The V5C (Log Book) may have been retained by a finance/leasing company. If so, all notices from Highways England would have gone to this company. If you move address, you must inform the finance company.

How much will I have to pay if a bailiff is instructed?

A warrant is relation to an unpaid Dart Charge will be enforced by one of two enforcement companies; Marston Group or JBW Judicial Services. Legislation only provides for the enforcement company to send one letter entitled Notice of Enforcement. The notice will request payment of £190.50. This will include the enforcement companies ‘compliance fee’ of £75. If you had used the Dartford Crossing for a return journey you should receive two separate Notice of Enforcements. The total amount payable would be  £380.  If you fail to make payment within the time specified in the Notice of Enforcement, a bailiff will make a personal visit.

At the time of the visit, the amount payable increases significantly to £425.50 to include the enforcement fee of £235.  If your vehicle is outside of your property, it is likely to be clamped or worse still, removed. A removal fee of £110 plus additional storage costs will also become payable.

I have received a Dart Charge Warning Letter. 

If you have received a Penalty Charge Notice accompanied by a Dart Charge Warning Letter and you are unsure of the steps that you must take, please contact us immediately.  Our contact details are at the foot of this page.

Commentary from Bailiff Advice Online

If you have any queries regarding a Dart Charge that you had not known about or you have received correspondence (or a visit) from an enforcement agent in relation to multiple Dart Charges,  you can email a question to us using our online Enquiry Form.  Alternatively, you can contact our free Bailiff Support Line.