We have added this Traffic Enforcement Centre FAQ page to our website in order to answer the many questions that we receive from motorists via our helpline or  online Enquiry Form

I have an unpaid Penalty Charge Notice, does it mean that a Judgment has been entered on my credit file?

No it does not. Although an  unpaid Penalty Charge Notice (PCN) can be enforced by a bailiff, there is no judgment recorded against you and your credit file will not be affected.

The Traffic Enforcement Centre phone lines are always busy.

A very common problem I’m afraid. The fault is in part due to local authorities, (Transport for London, Highways England and Merseyflow) telling motorists to telephone the Traffic Enforcement Centre (TEC) to obtain forms TE7 and TE9 or PE2 and PE3 when instead; these forms can simply be download from the Traffic Enforcement Centre website !!

Which forms will I need to complete…..TE7 and TE9 or PE2 and PE3?

Before submitting an Out of Time witness statement to the Traffic Enforcement Centre, you will need to obtain details of the actual contravention. The council should be able to advise you. If the contravention had been for wrongful parking, forms TE7 and TE9 will be required. If on the other hand, the contravention had been for a ‘moving traffic’ offence, (detected by CCTV) then forms PE2 and PE3 will be required.

Will the Traffic Enforcement Centre give me the PCN number?

I’m afraid not. If you wish to speak to the with the Traffic Enforcement Centre, you will need to know the PCN number beforehand. The enforcement agent, local authority, TfL, Highways England or Merseyflow  should provide this information to you. All PCN numbers start with two digits followed by 8 numbers.

I have an unpaid Dart Charge that I did not know about.

If a bailiff is pursuing you for a Dart Charge that you had not known about (usually because you had moved address etc), then you will be required to submit a Dart Charge Out of Time witness statement on forms TE7 and TE9. All Dart Charge PCN’s start with either IA or IB followed by 8 numbers.

I have an unpaid Merseyflow PCN that I did not know about.

As above, you will be required to submit a Merseyflow Out of Time witness statement.

I have completed forms PE2 and PE2, but I need to get my signature witnessed on the forms

It can be difficult getting the forms witnessed. Staff at the enquiry desk at your local County Court can witness your signature for you but many times, they will insist on a prior appointment being made. The court will not charge a fee. However, most people who we assist arrange for the forms to be witnessed at a local solicitors. There should be no need to make a appointment and a standard fee of £5 is charged.

I have emailed my Out of Time witness statement to the Traffic Enforcement Centre.  What happens now?

You should receive an email around 5 mins later acknowledging safe receipt of your forms. The email header will say TEC…Automated Response…DO NOT REPLY. If you have not received this, then it means that you application will not be processed.

Will the Traffic Enforcement Centre, inform me that bailiff enforcement has been placed on hold?

No they wont. The acknowledgment email from the Traffic  Enforcement Centre is confirmation that your Out of Time witness statement forms have been safely received and will be processed in the time scale outlined. If forms are received at the Traffic Enforcement Centre by 4pm, they will be ‘processed’ that day. Forms received after 4pm will be ‘processed’ the following working day.

I sent my Out of Time forms to the Traffic Enforcement Centre before 4pm, when will they be processed? 

If your forms are emailed to the Traffic Enforcement Centre by the ‘cut off’ time of 4pm, they will be processed that day. TEC will inform the local authority, TfL, Highways England (in the case of Dart Charge) or Merseyflow of your application and instruct them to notify their relevant bailiff  company to place all bailiff enforcement on hold until a decision has been made on your application.

When will the bailiff company be told to place my account on hold?

If your Out of Time witness statement is sent to the Traffic Enforcement Centre early in the day, it is usual for the enforcement company to receive notification later that same day. If the forms are submitted to TEC in the afternoon, it is usual for the enforcement company to receive notification the following weekday morning. However, if you submit your forms to TEC on a Friday afternoon, the enforcement company are unlikely to receive notification until Monday morning!!

When will I know  whether my Out of Time witness statement has been accepted or rejected?

You should expect to receive notification from the Traffic Enforcement Centre  of the decision approx 4-6 weeks after submitting your forms.

Will the bailiff company remove the clamp if I submit an Out of Time witness statement?

In some cases, the enforcement agent will remove the clamp when notified that an Out of Time witness statement has been submitted.  Unfortunately though,  there is no legal obligation for him to do so.

If I pay the bailiff, can I still submit an Out of Time witness statement?

Yes you can. If your application is accepted, you will be entitled to a refund of the amount paid (including bailiff fees). If you encounter difficulty with obtaining a refund, please contact us.

I need help with completing the Out of Time witness statement forms TE7 and TE9 or PE2 and PE3

For 12 years we have been assisting motorists with drafting of Out of Time witness statements. Details can be found on this page of our website.

Commentary from Bailiff Advice Online

If you have any questions about the Traffic Enforcement Centre or you require our assistance with the drafting  of your Out of Time witness statement, you can email a question to us using our online Enquiry Form. Alternatively, you can contact us by phone. Details are on our Contact page.