Complaining about a Bailiff
Since the Taking Control of Goods Regulations was introduced in 2014, there has been a significant reduction in the level of complaints against bailiffs/enforcement agents. However, with approx 6 million debts being enforced each year, it will always be the case that some complaints will be made. If you are looking at complaining about a bailiff to the local authority, to the Local Government Ombudsman, to CIVEA, or to the County Court you should find all the information that require on this page.
Complaining about a bailiff to the Local Authority
If your complaint concerns the enforcement of a Liability Order or a penalty charge notice/congestion charge, then any complaint should first be sent to the relevant local authority. Details can be read here.
Complaining about a bailiff to the Local Government Ombudsman (LGO)
If you have complained to the local authority and are dissatisfied with their decision, you can request that the Local Government Ombudsman (LGO) reconsider the response. Our page on this subject is here.
Complaining about a bailiff to CIVEA
CIVEA are the enforcement industries governing body. Unless a complaint has first gone through the bailiff companies full complaints procedure, it will not be considered by CIVEA. Our page on this subject can be read here.
Complaining about a bailiff to the County Court
A complaint to the County Court about a bailiff/enforcement agent should always be a last resort. Detailed guidance can be read here.
Certificated Enforcement Agent (Bailiff) Register
Whether you are considering making a complaint about the bailiff to the local authority, the Local Government Ombudsman, CIVEA or the County Court, you will need to check the Certificated Bailiff Register to establish whether the enforcement agent is properly certificated.
Commentary from Bailiff Advice Online
If you consider that a bailiff/enforcement agent may have not have abided by the regulations and you are considering a complaint about him or her, please feel free to contact us in confidence. You can email a question to us using our online Enquiry Form. Alternatively, you can contact our free helpline…details are here.